Refund and cancellation policy

Cancelling

You can cancel a paid plan at any time from your billing page or by emailing us. Your plan stays active until the end of the period you have paid for, then moves to the Free plan. Your agents are kept.

Refunds

• First payment of a plan: full refund if requested within 7 days and the plan has not been used substantially.
• Live S/4HANA access: if we cannot provide access after you have paid, we refund the full amount.
• Renewals and partial months are not refunded, except where required by law.

How refunds are paid

Approved refunds are returned to the original payment method within 5–7 business days of approval.

Contact

Refund requests: contact@syntaai.com.